Warranty and returns

For warranty claims or to return a product of proper quality, please contact your personal manager.

Return rules

Return of a product of proper quality

Please make sure your return meets the following criteria:

• The return is made within 14 days of the product being handed over to the customer or shipped via a transport company.
• The return is accepted provided that the product has not been used and its original appearance, consumer properties and factory labels are preserved.

Please note: the buyer covers the shipping costs associated with returning a product of proper quality.

Warranty return

Parts with a manufacturing defect are accepted for return provided the following documents are supplied:

• A work order listing the work performed. Please indicate the vehicle VIN so we can verify the part was selected correctly;
• Proof of payment;
• A diagnostic report describing the inspection performed and the faults identified.